Digital Services Agreement
Effective April 11, 2022Download
Table of Contents
1 - Definitions
- “Affiliate” means any entity controlling, controlled by, or under common control with a Party, where the term “control” and its correlative meanings, “controlling,” “controlled by,” and “under common control with,” means the legal, beneficial or equitable ownership, directly or indirectly, of more than fifty percent (50%) of the aggregate of all voting equity interests in an entity.
- “Agreement” means, in relation to each Order, such Order, this Digital Services Agreement and any applicable Product Policy.
- “Authorized User” means Customer and Customer’s (or as applicable, an End User Customer’s) employees, consultants, contractors, and agents (i) who are authorized by Customer to access and use the Digital Services under the rights granted to Customer pursuant to this Agreement and (ii) for whom access to the Digital Services has been purchased hereunder.
- “Business Contact Information” or “BCI” means business contact data (including, but not limited to, data processed in CRM databases and data that may be used to identify Authorized Users) containing personal and/or private information relating to business contact information (mainly first name, last name, business phone numbers, business email and business address) of Customer, its agents, employees or any Authorized User of the Digital Services (including third-party consultants, contractors, partners, and End User Customers with whom Customer has a contractual relationship) and whose use, processing or transfer is regulated by law or regulation as “personal data.” Business Contact Information does not include Customer Data.
- “Confidential Information” means non-public information disclosed between the Parties, including: (a) information identified by the disclosing Party, in writing or orally, as confidential at the time of disclosure; and (b) information containing the disclosing Party’s customer lists, customer information, technical information, pricing information, financial position, trade secrets, customer communications or proposals, benchmarking information, satisfaction surveys, or information relating to its business planning or business operations. The terms of this Agreement are also deemed Confidential Information of Equinix. Information is not deemed Confidential Information if it: (i) is known to the receiving Party prior to receipt from the disclosing Party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing Party; (ii) becomes known (independently of disclosure by the disclosing Party) to the receiving Party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing Party; (iii) becomes publicly known or otherwise ceases to be confidential, except through a breach of this Agreement by the receiving Party; or (iv) is independently developed by the receiving Party.
- “Customer Data” means information, data, and other content, in any form or medium, that is stored, submitted, posted, or otherwise transmitted by or on behalf of Customer, Customer’s end user (as applicable) or any other Authorized User through the Digital Services, but excluding any Business Contact Information.
- “Documentation” means Equinix’s then-current technical and functional documentation as well as any roles and responsibilities descriptions, if applicable, for the Digital Service which is made available to Customer.
- “Digital Services” means the digital services, provided either on-demand or as part of a subscription, by Equinix under this Agreement that are reflected in Customer’s Order.
- “Effective Date” means the date designated in the Order as the effective date or if there is no date designated in the Order, then the date on which the Digital Service is provided, unless otherwise agreed to by the Parties in writing.
- “End User Customer” means an entity that is receiving Digital Service(s) as an end user of an Equinix customer through a reseller arrangement as described in Section 3(g).
- “Fees” means the fees and charges under this Agreement including any recurring charges (e.g., monthly recurring charges, (“MRCs”), non-recurring charges (“NRCs”) and usage fees for Digital Services charged to Customer by Equinix, exclusive of Taxes.
- “Intellectual Property Rights” means any intellectual property in any jurisdiction throughout the world, including any (i) trademarks, service marks, Internet domain names, logos, trade dress, trade names, and any other indicia of source, and all goodwill associated therewith and symbolized thereby; (ii) patents, patent applications and patent disclosures, and inventions and discoveries (whether patentable or not); (iii) processes, technologies, trade secrets, and know-how; (iv) copyrights and copyrightable works, moral rights, and mask works; (v) software and software systems (including data, source code, object code, databases and related items such as documentation); and (vi) registrations and applications for any of the foregoing.
- “Order” means any order for Digital Service which may be made via offline documentation, via an API, via an online portal, e-mail or phone and which will be effective only after Equinix accepts it in accordance with Equinix’s applicable procedures or Equinix begins providing the Digital Services ordered.
- “Product Policy” means then-current exhibits and policies specific to a Digital Service which are located online at https://www.equinix.com/resources/product-documents/
- “Third-Party Products” means any products, content, services, information, websites, or other materials that are owned by third parties and are incorporated into, accessible through or available to purchase with, the Digital Services.
2 - Affiliate Adoption & Order Construction
3 - Access and Use
- Provision of Access. Subject to and conditioned on your payment of Fees and compliance with all the terms and conditions of this Agreement, unless otherwise specified herein, Equinix hereby grants you a revocable, non-exclusive, non-transferable, non-sublicensable, limited right to access and use the Digital Services during the Term solely for internal business operations by Authorized Users in accordance with the terms and conditions herein. Usage is limited to the unit of measure stated in the Order and/or Product Policy. If Customer exceeds the specified unit of measure, Equinix may charge Customer for any such overage.
- Documentation License. Subject to the terms and conditions contained in this Agreement, Equinix hereby grants you a non-exclusive, non-sublicensable, non-transferable license for Authorized Users to use the Documentation during the Term solely for your internal business purposes in connection with use of the Digital Services.
- Downloadable Software. Use of the Digital Services may require or include use of downloadable software. Equinix grants you a non-transferable, non-exclusive, non-assignable, limited right for Authorized Users to use downloadable software we provide as part of the Digital Services. Such downloadable software may be subject to additional terms and conditions. Any Third-Party Products that consist of downloadable software are subject to the terms of Section 4(d).
- Use Restrictions. You shall not, and shall not permit any Authorized Users to, use the Digital Services, any software component of the Digital Services, or Documentation for any purposes beyond the scope of the access granted in this Agreement. Except to the extent permitted by applicable law which is incapable of exclusion by agreement by the parties, you shall not at any time, directly or indirectly, and shall not permit any Authorized Users to: (i) copy, modify, or create derivative works of the Digital Services, any software component of the Digital Services, or Documentation, in whole or in part; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Digital Services or Documentation except as expressly permitted under this Agreement; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the Digital Services, in whole or in part; (iv) remove any proprietary notices from the Digital Services or Documentation; (v) use the Digital Services or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule or could cause reputational harm to Equinix; (vi) use the Digital Services to store or transmit viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs; (vii) interfere with or disrupt the integrity or performance of the Digital Service; (viii) access the Digital Services in order to build a competitive product or service or to copy any features, functions or graphics thereof; (ix) perform stress testing of the Digital Services for malicious purposes; or (x) use the Digital Services to store or transmit libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights.
- Aggregated Statistics. Notwithstanding anything to the contrary in this Agreement, Equinix may monitor Customer’s use of the Digital Services and collect and compile data and information related to Customer’s use of the Digital Services to be used by Equinix in an aggregated and anonymized manner, including to compile statistical and performance information related to the provision and operation of the Digital Services (“Aggregated Statistics”). As between Equinix and you, all right, title, and interest in Aggregated Statistics, and all Intellectual Property Rights therein, belong to and are retained solely by Equinix. For the avoidance of doubt, Aggregated Statistics shall not include Customer Data.
- Reservation of Rights. Equinix reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party any Intellectual Property Rights or other right, title, or interest in or to the Digital Services or Documentation.
- Resale. Notwithstanding Section 3(a), if Digital Services are available for resale, Customer may resell and provide access to the Digital Services during the Term to its End User Customers. Customer shall at all times remain Equinix’s only customer of record and Equinix shall have no obligation related to Customer’s End User Customers. Such resale is only permitted if (i) the terms and conditions of such resale are no less restrictive than this Agreement and the applicable Product Policies; (ii) Customer does not act or purport to act on behalf of Equinix; and (iii) Equinix has no liability to any End User Customer. No End User Customer shall further resell any Digital Service. Customer may not resell any Third-Party Products unless expressly allowed to do so directly by such Third-Party Product provider. Notwithstanding any resale arrangement, Customer remains responsible to Equinix for the performance of all obligations under this Agreement including the payment of all amounts owed under this Agreement and all actions of Customer’s, and End User Customer’s, Authorized Users.
- Product Policies. Each Party will comply with the Product Policies. Equinix may modify the Product Policies from time to time effective upon posting to its website. If Equinix modifies a Product Policy in a way that materially adversely affects Customer’s use of the applicable Digital Service, Customer may terminate the affected Digital Service, provided that Customer gives notice of termination within ten (10) days from the date of Equinix’s posting.
4 - Customer Obligations
- Acceptable Use. Customer acknowledges and agrees that Equinix is not obligated to monitor or police communications, Customer Data or any other data transmitted through the Digital Service and that Equinix will not be responsible for the content of any such communications or transmissions. Customer and its Authorized Users will use the Digital Services exclusively for authorized and legal purposes, consistent with all applicable laws and regulations. Customer will keep confidential and not disclose to any third parties and will ensure that Authorized Users keep confidential and do not disclose to any third parties, any user identifications, account numbers and account profiles.
- Account Use. Unless otherwise agreed, you are responsible and liable for all uses of the Digital Services and Documentation resulting from access provided by you, directly or indirectly, whether such access or use is permitted by or in violation of this Agreement. Without limiting the generality of the foregoing, you are responsible for all acts and omissions of Authorized Users, and any act or omission by an Authorized User that would constitute a breach of this Agreement if taken by you will be deemed a breach of this Agreement by you. You shall use reasonable efforts to make all Authorized Users aware of this Agreement’s provisions as applicable to such Authorized User’s use of the Digital Services and shall cause Authorized Users to comply with such provisions. With respect to resale, as described in Sections 3(g) you are responsible and liable for all use of the Digital Service by you or any End User Customer you are providing services to or that you have resold Digital Services to.
- Passwords and Access Credentials. You are responsible for keeping passwords and access credentials associated with the Digital Services confidential. You will not sell or transfer them to any other person or entity. You will promptly notify us about any unauthorized access to your passwords or access credentials. Customer understands and agrees that (i) Equinix assumes no responsibility for the supervision, management or control of Customer’s or Authorized User’s passwords and access credentials; (ii) Equinix assumes no responsibility for any fraudulent or unauthorized use of any portion of the Digital Services through Customer’s account; and (iii) Equinix disclaims all liability arising out of any use of or failure to protect passwords or access credentials or any fraudulent or unauthorized access to or use of any portion of the Digital Service through Customer’s account.
- Third-Party Products. The Digital Services may permit access to or purchase of Third-Party Products. For purposes of this Agreement, such Third-Party Products are subject to their own terms and conditions and are not part of this Agreement. Such terms and conditions may be presented to Customer for acceptance within the Digital Services by website link or otherwise or Customer may have agreed to such terms and conditions separately directly with the Third-Party Product Provider. If Customer does not agree to abide by the applicable terms for any such Third-Party Products, then Customer should not install, access, purchase or use such Third-Party Products. Customer represents and warrants that it is using such Third-Party Products in compliance with its agreement with such Third-Party Product Provider. In the event that Customer is reselling Digital Services, Customer represents and warrants that its End User Customer is using such Third-Party Products in compliance with this section and with any Third-Party Product Provider agreement and will indemnify Equinix for all losses, claims or damages for End User Customer’s failure to do so.
- Customer’s Responsibilities. Customer will: (a) be responsible for meeting Equinix’s applicable minimum system requirements for access to or use of the Digital Services, as set forth in the Documentation, (b) be responsible for Authorized Users’ compliance with this Agreement and for any other activity (whether or not authorized by Customer) occurring under Customer’s account, (c) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and any End User Customer Data, (d) prevent unauthorized access to or use of the Digital Services under its account, and notify Equinix promptly of any such unauthorized access or use, and (e) provide and keep valid contact information for each Digital Service that includes phone number(s) and email address(es) for both a primary contact and an operational/technical contact (e.g., network engineer or routing engineer) and providing Equinix with technical configuration details upon request. If Customer fails to perform any of its obligations under this Agreement or Equinix is prevented, delayed or otherwise unable to perform any of its obligations due to any other act or omission of Customer (“Customer Default”) then, in addition to any other rights and remedies under other provisions of this Agreement or at law, including the right to claim damages in the event of a Customer Default, Equinix shall be entitled to rely on such Customer Default as relieving it from the performance of any of its obligations and/or invoice Customer for Fees for the Digital Service rendered notwithstanding the Customer Default.
5 - Service Levels
6 - Fees and Payment
- Fees will accrue from the Order’s Effective Date and Customer will be liable for Fees for the full term specified in each Order. Customer will pay in full all invoices from Equinix in the currency stipulated in the Order on the due date set forth on the invoice. Interest shall be charged on past due amounts at the lower of (i) one and a half percent (1.5%) per month; or (ii) the highest rate permitted by applicable law. Unless otherwise specified, Equinix will invoice monthly. Customer may, in good faith, dispute any invoice or any part thereof (a “Disputed Amount”) by submitting a written notice of such dispute along with reasonable supporting documentation within thirty (30) days of the date of the initial invoice on which the Disputed Amount appears, failing which Customer waives all rights to dispute such Disputed Amount and to file any claim. The Parties will work together in good faith to resolve the Disputed Amount within thirty (30) days after receipt of Customer’s notice.
- In addition to the Fees, each Party will be responsible, as required under applicable law, for identifying and paying all taxes and other governmental fees and charges (and any penalties, interest, and other additions thereto) that are imposed on that Party upon or with respect to the transactions and payments under this Agreement. All fees payable by Customer are exclusive of Indirect Taxes. “Indirect Taxes” means applicable taxes and duties, including, without limitation, VAT, Service Tax, GST, sales and transactions taxes. Equinix may charge and Customer will pay applicable Indirect Taxes that Equinix is legally obligated or authorized to collect. Customer will provide such information to Equinix as reasonably required to determine whether Equinix is obligated to collect Indirect Taxes. Equinix will not collect, and Customer will not pay, any Indirect Tax for which Customer furnishes a properly completed exemption certificate or a direct payment permit certificate for which Equinix may claim an available exemption from such Indirect Tax. Equinix may rely on Customer’s “Account Country” when calculating and charging Indirect Taxes or may rely on the physical location of the Equinix-owned asset used to provide the Digital Services. Customer’s “Account Country” may be determined based upon Customer’s tax registration number (if provided) which must match Customer’s legal address. If Customer’s tax registration number and legal address do not match, Customer will be liable for any failure to collect or remit Indirect Taxes including any penalties or charges imposed for failure to do so. If no tax registration number is provided then Equinix shall rely on Customer’s legal address and if no legal address is provided, Equinix shall rely on Customer’s billing address. All payments made under this Agreement will be made free and clear of any deduction or withholding, as may be required by law. If any such deduction or withholding (including but not limited to cross-border withholding taxes) is required on any payment, Customer will pay such additional amounts as are necessary so that the net amount received by Equinix is equal to the amount then due and payable under this Agreement.
7 - Confidential Information
- Neither Party will use or disclose Confidential Information from the disclosing Party without its prior written consent, except where: (i) the disclosure is required by applicable law or regulation (including securities laws regarding public disclosure of business information) or by an order of a court or other governmental body having jurisdiction after taking steps to maintain its confidentiality where practicable; (ii) it is reasonably necessary to be disclosed to that Party’s, or its Affiliates’, employees, officers, directors, attorneys, accountants and other advisors; or (iii) it is necessary for a Party to exercise its rights and perform its obligations under this Agreement. In any case, the disclosing Party shall ensure that disclosure shall not be broader than necessary, and that the recipient agrees prior to receipt to keep the information confidential to the same extent as under this Agreement (except that such agreement need not be obtained for disclosures to a court, regulator or arbitrator). For the avoidance of doubt, the mere transfer of information via a Digital Service does not constitute disclosure of such information to Equinix.
- Neither Party grants the other Party the right to use its trademarks, service marks, trade names, copyrights, other Intellectual Property Rights or other designations in any promotion, publication or press release without the prior written consent of the other Party in each case. Notwithstanding this Section 7, either Party may publicly use the other Party’s name and logo to refer to the other Party as a vendor or customer as the case may be, such use to comply with any applicable usage guidelines that are published or made available by the other Party upon request.
8 - Intellectual Property Ownership; Feedback
9 - Limited Warranty and Warranty Disclaimer
- Equinix Warranty. Equinix warrants that it provides Digital Services using a commercially reasonable level of care and skill. THE FOREGOING WARRANTY DOES NOT APPLY TO, AND EQUINIX STRICTLY DISCLAIMS, ALL WARRANTIES, WITH RESPECT TO ANY THIRD-PARTY PRODUCTS. Equinix does not make any representations regarding uptime or availability of the Digital Services unless specifically identified in the applicable Product Policy. The remedies set forth in the applicable Product Policy are Customer’s sole remedies and Equinix’s sole liability under the limited warranty set forth in this Section 9(a). This limited warranty does not apply if Customer is receiving Digital Services on a free or trial basis.
- Customer Warranty. You warrant that you own all right, title, and interest, including all Intellectual Property Rights, in and to Customer Data, and that both the Customer Data and your use of the Digital Services are in compliance with this Agreement.
- EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 9(a), AND EXCEPT TO THE EXTENT PROHIBITED BY LAW, OR TO THE EXTENT STATUTORY RIGHTS APPLY THAT CANNOT BE EXCLUDED, LIMITED OR WAIVED, THE DIGITAL SERVICES ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS AND EQUINIX SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. EQUINIX SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. EQUINIX MAKES NO WARRANTY OF ANY KIND THAT THE DIGITAL SERVICES, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET YOUR OR ANY OTHER PERSON’S OR ENTITY’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY OF YOUR OR ANY THIRD PARTY’S SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.
10 - Indemnification
- Equinix Indemnification.
- Equinix shall defend Customer against any claims brought against Customer by any third party alleging that Customer’s use of the Digital Services in accordance with the terms of this Agreement infringes or misappropriates such third party’s patent claim, copyright, or trade secret (”Third-Party Claim”), provided that Customer promptly notifies Equinix in writing of the Third-Party Claim, cooperates with Equinix, and allows Equinix sole authority to control the defense and settlement of such Third-Party Claim. Equinix will indemnify Customer against all damages finally awarded against Customer (or the amount of any settlement Equinix enters into with respect to these claims).
- Equinix will have no liability for an Third-Party Claim if the actual or alleged infringement results from (a) Customer’s breach of the Agreement, (b) Customer’s modification, alteration or addition made to the Digital Services or any use thereof, including any combination of the Digital Services with other materials not provided or authorized by Equinix, (c) Customer’s failure to use any corrections or modifications made available by Equinix that would not result in any material loss of functionality, or (d) use of the Digital Services in a manner or in connection with a product or data not contemplated by this Agreement. Equinix also disclaims any liability for settlements entered into by Customer or costs incurred by Customer in relation to an infringement claim that are not pre-approved by Equinix in writing.
- If such a Third-Party Claim is made or Equinix reasonably anticipates such a Third-Party Claim will be made, Customer agrees to permit Equinix, at Equinix’s sole discretion, to (A) modify or replace the Digital Services, or component or part thereof, to make it non-infringing, or (B) obtain the right for Customer to continue use. If Equinix determines that neither alternative is reasonably available, Equinix may terminate this Agreement, in its entirety or with respect to the affected component or part, effective immediately on written notice to Customer. This Section 10(a) sets forth your sole remedies and Equinix’s sole liability and obligation for any actual, threatened, or alleged Third-Party Claims.
- This Section 10(a) will not apply to the extent that any such Third-Party Claim arises from Customer’s breach of this Agreement, Customer Data or Third-Party Products.
- Customer Indemnification. Customer shall indemnify, hold harmless, and, at Equinix’s option, defend Equinix and its Affiliates from and against any and all liability, loss, damages, costs and expenses (including reasonable attorneys’ fees and expenses) for third party claims related to (i) Customer Data and End User Customer Data; (ii) Customer’s or any Authorized User’s negligence or willful misconduct or use of the Digital Services in a manner not authorized by this Agreement or (iii) Customer’s use of any Third-Party Products in violation of any applicable third party terms and conditions; provided that Customer may not settle any such claim against Equinix unless Equinix consents to such settlement, and further provided that Equinix will have the right, at its option, to defend itself against any such claim or to participate in the defense thereof by counsel of its own choice.
11 - Limitations of Liability
- NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, AND UNLESS PROHIBITED FROM DOING SO BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR (I) LOST PROFITS; (II) LOSS OF BUSINESS; (III) LOSS OF REVENUES (EXCEPT THAT CUSTOMER SHALL BE LIABLE FOR ANY FEES OR OTHER AMOUNTS OWED TO EQUINIX UNDER THIS AGREEMENT); (IV) ANY LOSSES ARISING FROM OR CAUSED BY THE LOSS, INTERRUPTION OR CORRUPTION OF DATA; (V) ANY CONSEQUENTIAL OR INDIRECT DAMAGES; OR (VI) ANY INCIDENTAL, SPECIAL, RELIANCE, EXEMPLARY OR PUNITIVE DAMAGES (IF APPLICABLE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- NOTWITHSTANDING ANYTHING TO THE CONTRARY, EQUINIX’S (OR ITS AFFILIATE’S) MAXIMUM AGGREGATE LIABILITY WILL NOT EXCEED THE FEES PAID (AS INDICATED ON A SPECIFIC ORDER FORM) FOR THE APPLICABLE DIGITAL SERVICE DIRECTLY CAUSING THE DAMAGE GIVING RISE TO CUSTOMER’S CLAIM OR CAUSE OF ACTION FOR THE SIX (6) MONTHS PRIOR TO THE CLAIM OR CAUSE OF ACTION.
- THE LIMITATIONS SET FORTH IN THIS SECTION 11 WILL APPLY TO ALL CLAIMS AND CAUSES OF ACTION, REGARDLESS OF WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY.
- The Parties each waive the right to bring a claim against the other arising out of or in any way relating to an Order or this Agreement more than one (1) year after the date of the event giving rise to such claim. Each Party recognizes and agrees that the warranty disclaimers, limitations of liability and remedy limitations in this Agreement are materially bargained for by the Parties.
- THE LIMITATIONS IN THIS SECTION 11 APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
12 - Term and Termination
- Term. This Digital Services Agreement commences on the date Customer accepts it online or the date the Parties last sign below and shall continue during any time(s) Equinix continues to provide Digital Services to Customer unless terminated earlier as otherwise provided for in this Agreement. The “Term” of an Order begins on the date specified in the applicable Order and will continue for the agreed initial term. Upon the expiry of the initial Term the Order will automatically renew for the same term length unless otherwise agreed or either Party terminates the Order by providing thirty (30) days prior written notice of non-renewal to the other Party. If at renewal Customer elects a shorter term length, applicable Fees may increase accordingly.
- Either Party may terminate this Agreement or an applicable Order by giving written notice to the other Party if the other Party breaches any material term or condition of this Agreement and fails to cure such breach within thirty (30) days (ten (10) days in the case of a failure to pay Fees) after receipt of such notice. If Customer fails to cure a monetary breach, Customer will be responsible for all collections costs including reasonable attorneys’ fees. If the breach (other than where Customer has failed to pay Fees) cannot be cured within thirty (30) days, the breaching Party shall be given a reasonable period of time, but not to exceed an additional thirty (30) days, to cure the breach, provided that the breaching Party acts promptly and diligently to cure such breach.
- Either Party may terminate this Agreement immediately upon giving written notice to the other if the other Party becomes, as applicable under local law, unable to pay its debts as they become due, ceases to do business, enters into a deed of arrangement, undergoes judicial management, commences the process of liquidation, has a receiver appointed or begins winding up or similar arrangements.
- Effect of Termination. Upon termination of this Agreement or applicable Order, Customer’s right to use the Digital Services and Documentation shall end. No termination of this Agreement will affect Customer’s obligation to pay all Fees that may have become due prior to such termination.
- Without limiting any other right Equinix may have, Equinix may suspend Customer’s and any other Authorized User’s access to any portion or all of the Digital Services if:
- Equinix reasonably determines that (A) there is a threat or attack on any of the Digital Service; (B) Customer’s or any other Authorized User’s use of the Digital Service disrupts or poses a security risk to Equinix, the Digital Service or to any other customer or vendor of Equinix; (C) Customer or any other Authorized User is using the Digital Service for fraudulent or illegal activities; (D) subject to applicable law, Customer has ceased to continue its business in the ordinary course, is unable to pay its debts as they become due, made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; (E) Equinix’s provision of the Digital Services to Customer or any other Authorized User is prohibited by applicable law; or (F) Customer is in violation of the use restrictions set forth in this Agreement.
- any vendor of Equinix has suspended or terminated Equinix’s access to or use of any third-party services or products required to enable Customer to access the Digital Services; or
- if Customer fails to cure any monetary breach of this Agreement within ten (10) days after notice of the same (or upon written notice if Customer’s account is past due on two (2) or more occasions during a six (6) month period) (any such suspension described in Section 12(c)(i)(1-3), a “Service Suspension”).
- Equinix shall use commercially reasonable efforts to provide written notice of any Service Suspension to Customer and to provide updates regarding resumption of access to the Digital Services following any Service Suspension. Equinix shall use commercially reasonable efforts to resume providing access to the Digital Services as soon as reasonably possible after the event giving rise to the Digital Services Suspension is cured. Equinix will have no liability for any damage, liabilities, losses (including any loss of profits or data), or any other consequences that Customer or any other Authorized User may incur as a result of a Service Suspension.
- Without limiting any other right Equinix may have, Equinix may suspend Customer’s and any other Authorized User’s access to any portion or all of the Digital Services if:
13 - Modifications
14 - Export Regulation
15 - Business Contact Information
- Customer acknowledges that Equinix and Equinix Affiliates will, by virtue of the performance of the Agreement, come into possession of BCI as a Data Controller (as defined under European laws and regulations or its equivalent under any local data protection and privacy laws). Customer acknowledges and agrees that Equinix and Equinix Affiliates may use, process and/or transfer BCI (i) in connection with the provision of Digital Services; (ii) to incorporate BCI into databases controlled by Equinix and Equinix Affiliates for the purpose of account administration, billing and reconciliation; operational maintenance and support activities; security, fraud detection and prevention; and, subject to BCI being previously anonymized, customer and market analysis and reporting; and (iii) to communicate to Customer by voice, letter, fax or email regarding products and services of Equinix or Equinix Affiliates. Customer may withdraw consent for the use, processing, or transfer of BCI as set out in (iii) above upon written notice to Equinix. Customer acknowledges that it has the right to access BCI upon written notice and have any agreed errors in such BCI rectified or deleted, or to request additional information on the use, processing, and/or transfer of its BCI.
- Where BCI is to be transferred by Equinix and Equinix Affiliates from one country to another (including intra-group transfers to the United States or to any countries located within or outside the European Economic Area (EEA)) for the purposes set out above under this clause, Equinix shall ensure that all appropriate legitimization measures as required under applicable data protection and privacy laws such as (i) the entry into appropriate inter-company data transfer agreements based on the European Standard Contractual Clauses; (ii) the implementation of Binding Corporate Rules as defined under European regulations; and/or (iii) equivalent means of compliance, are in place to afford such transfer of BCI an adequate level of protection.
- For the avoidance of doubt, Customer acknowledges that (i) the provision by Equinix of Digital Services in accordance with the Agreement does not involve any access by Equinix, or use, processing, monitoring, or performance of any operation of, or on, Customer Data and that (ii) as a result, Equinix does not act as Data Processor or Data Controller (as defined under European laws and regulations or its equivalent under any local data protection and privacy laws), with respect to such Customer Data, unless otherwise agreed to in writing by the Parties.
- Customer undertakes to inform its agents, employees or any Authorized Person of the Digital Services such as its consultants, contractors or partners (i) that their BCI may be collected, used, processed and transferred by virtue of the performance of, and in accordance with, the Agreement; and (ii) of their rights regarding the processing of their BCI in accordance with this clause, and where applicable.
16 - Subcontracting and Transfer
17 - Force Majeure
18 - Compliance
- Applicable Law. Each Party will comply with all applicable laws and regulations in connection with this Agreement.
- International Security Concerns. Each Party will comply with (and Customer will ensure that any Authorized User or end user comply with) applicable export/re-export, sanctions, import and customs laws and regulations (including U.S. sanctions and export regulations) (“Sanctions Laws”). In addition, Customer will not be listed on, nor owned or controlled by an entity or person which is subject to, nor located in or organized under the laws of a country subject to, U.S. or E.U. embargo. Notwithstanding any other provision in this Agreement, Equinix reserves the right to terminate this Agreement immediately upon written notice to the Customer if Equinix reasonably determines that Customer is not in compliance with this Section or is causing Equinix to be exposed to violations under Sanction Laws.
- Anti-Money Laundering. Each Party will comply with all applicable anti-money laundering laws. If the bank to which Customer remits payment (“Equinix Bank”) refuses to process a Customer payment for any reason including, but not limited to, a reasonable belief that Customer’s payment may be connected to money laundering (a “Suspicious Payment”), Customer will reasonably cooperate with all requests from Equinix or the Equinix Bank (e.g., requests for additional information in order to process the Suspicious Payment) or remit payment of any outstanding balance using an alternative payment method within five (5) business days.
19 - Entire Agreement
20 - Conflicts
21 - Governing Law and Submission to Jurisdiction
Location of Customer’s Account Country
North America, South America (excluding Brazil) or any location not listed in this table
State of California
Courts of San Francisco
Europe, the Middle East or Africa (“EMEA”)
Laws of the Netherlands
Courts in Amsterdam
Asia, Australasia and the Pacific island nations (“APAC”)
Laws of Singapore
Courts of Singapore
Foro Central de São Paulo
22 - Notice
23 - No Waiver
24 - Survival
25 - General
26 - Relationship
27 - Third Parties
Country applicable to Service Region
Equinix do Brasil Soluções Tecnologia Em Informática Ltda
a. Tendo em vista tratar-se de produto solicitado via Portal pelo próprio cliente e sem intervenção da Equinix, a contratada não se responsabiliza por eventual contratação dissociada das reais necessidades do cliente, tampouco pelo dimensionamento equivocado dos produtos contratados e escolhidos/ selecionados por ele.
b. Para evitar dúvidas, a menos que de outra forma seja expressamente acordado neste contrato, a Equinix não será responsável por perdas ou danos de terceiros, responsabilidade do cliente perante terceiros ou por quaisquer danos que não possam razoavelmente ser previstos pela Equinix.
c. A Ordem Equinix consiste na apresentação em papel timbrado da Equinix, devidamente numerada e datada, contendo a descrição dos serviços a serem prestados pela Equinix ao Cliente e as condições comerciais ajustadas, valendo como Proposta Comercial conforme art. 427 e seguintes do Código Civil Brasileiro.
d. O Contratante declara possuir todos os poderes necessários para realizar a contratação em nome do Cliente, sob pena de aplicação da legislação Civil e Penal Brasileira.
d. O idioma português deverá ser o idioma aplicável quando a contratação ocorrer por empresa brasileira.
Equinix Australia National Pty Ltd
For the purposes of providing or managing the Digital Services in a globally consistent manner, Customer consents and agrees that:
(a) some activities, including but not limited to support activities such as Service Desk support, billing and account management may be undertaken or provided by Equinix via our global locations;
(b) where Customer decides to purchase and use any services from Equinix that may store, enable access to or enable movement of data that the Customer holds on its servers or equipment that is situated at or transiting to and from an IBX, then Customer consents to this data being accessed or (as the case may be) moved to, stored at and/or accessed from an offshore location as part of the provision of those services; and
(c) Equinix, its related entities and their respective directors may be provided with information relating to the Customer and/or its use of the Digital Services.
Effective November 18, 2022Download
Table of Contents
- Your Trust is of the Utmost Importance To Us, and We Will Never Betray It
- Your Contact Data and Your Contact Record are Yours
- Your Private Data is Private
- Your Data is Protected
- Your Data is Portable
Our Privacy Statement explains:
How Do We Collect Information?
- Identification Information (e.g., name, address);
- Financial Information (e.g., bank account and routing numbers and credit card account information) that you want to use to make payments; and
- Other information identifying the user (e.g., phone number, email,).
- About your operating system, browser version, IP address (a number assigned to a device when connecting to the Internet), and/or mobile device; and
- On our applications and sites about the web pages that you view, and information you search for.
How Do We Use Information?
- For provisioning the services you have ordered and providing you with ongoing support.
- Before permitting use of our services, we may also obtain information about you from third parties such as identity verification services.
- To deliver products and services. For example, to:
- Recognize you when you return to our application(s) or site(s);
- Tell you about updates to products, and services;
- Answer questions and respond to your requests; and
- Make our application(s) and site(s) easier to use.
- To advertise and market our products and services. For example, to:
- Present targeted ads on other sites, as well as in e-mail;
- Analyze the effectiveness of ads; and
- Determine whether you would be interested in new products or services.
- To conduct research and analysis. For example, to:
- Analyze data to prevent fraud and better understand our customers and visitors to our application(s) or site(s); and
- As otherwise required or permitted by law or with your consent.
How Do We Share Information?
- With your consent;
- To comply with legal orders and government requests;
- To combat fraud or criminal activity, and to protect the rights of Equinix Metal or others; or
- With our vendors (who are required to safeguard personal information) that help us operate our business;
What Are Your Choices?
GDPR Compliance on Data Processing
How do we keep your personal information safe and secure?
Children under 13
Can this Statement change?
1 Lagoon Drive
Redwood City, CA 94065
Acceptable Use Policy
Effective April 28, 2022Download
Table of Contents
ARTICLE 1 - INTRODUCTION
ARTICLE 2 - PROHIBITED USES
2.1 Illegal Activity
2.2 Unauthorized Access/Interference
2.3 Unsolicited Commercial Email/Spamming/Mailbombing
2.5 Miscellaneous Prohibited Activities
- 2.5.1 Intentionally transmitting files containing a computer virus or corrupted data;
- 2.5.2 Attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization, or other methods to document use of Equinix Services, Inc.'s services;
- 2.5.3 Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this Policy, which includes the facilitation of the means to deliver unsolicited commercial email;
- 2.5.4 Any activity that disrupts, degrades, harms or threatens to harm the Equinix Services, Inc. Network or the Service;
- 2.5.5 Any use of another party’s electronic mail server to relay email without express permission from such other party;
- 2.5.6 Any other inappropriate activity or abuse of the Services (as determined by Equinix Services, Inc. in its sole discretion), whether or not specifically listed in this Policy.
ARTICLE 3 - EQUINIX SERVICES, INC.'S RIGHTS
3.1 Suspension or Termination of Services
3.2 Cooperation with Investigations
3.3 Filters and Service Information
3.4 Modifications to Policy
ARTICLE 4 - CUSTOMER RESPONSIBILITIES
4.1 Notice of Network Security Issues
ARTICLE 5 - PRIVACY
ARTICLE 6 - ADDITIONAL Ts & Cs
6. Additional Terms and Conditions
ARTICLE 7 - COMPLAINTS & CONTACT
7. Complaints and Contact Information
Effective April 11, 2022Download
Table of Contents
Digital Millennium Copyright Act Policy
Equinix Services, Inc.,1 Lagoon Dr, Redwood City, CA 94065
Procedure for Reporting Copyright Infringement:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single Customer site are covered by a single notification, a representative list of such works at that site
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
- Please send the notice of copyright infringement to the Designated Agent, via certified mail (we are not equipped to accept e-mailed submissions):
Equinix Services, Inc.,1 Lagoon Dr, Redwood City, CA 94065
Procedure for making a Counter Notification
- A physical or electronic signature of the Customer
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled
- A statement under penalty of perjury that the Customer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled
- The Customer's name, address, and telephone number, and a statement that the Customer consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the Customer's address is outside of the United States, for any judicial district in which the service provider may be found, and that the Customer will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person
Possession of an Injunction
Microsoft End User Terms
Effective October 11, 2022Download
Table of Contents
END USER LICENSE TERMS
TERMS AND CONDITIONS REGARDING USE OF MICROSOFT SOFTWARE
“Client Software” means software that is installed on a Device that allows the Device to access or utilize the Products.
“Device” means each of a computer, workstation, terminal, handheld PC, pager, telephone, personal digital assistant, “smart phone,” server or any other hardware where software can be installed that would allow End User to interact with the Product.
“End User” means an individual or legal entity that obtains Software Services directly from Customer, or indirectly through a Software Services Reseller.
“Redistribution Software” means the software described in Paragraph 4 (“Use of Redistribution Software”) below.
“Software Services” means services that Customer provides to you that make available, display, run, access, or otherwise interact, directly or indirectly, with the Products. Customer must provide these services from data center(s) through the Internet, a telephone network or a private network, on a rental, subscription or services basis, whether or not Customer receives a fee. Software Services exclude any services involving installation of a Product directly on any End User device to permit an End User to interact with the Product.
2.Ownership of Products. The Products are licensed to Customer from an affiliate of the Microsoft Corporation (collectively “Microsoft”). Microsoft Products are protected by copyright and other intellectual property rights. Products and other Product elements including but not limited to any images, photographs, animations, video, audio, music, text and “applets” incorporated into the Products are owned by Microsoft or its suppliers. You may not remove, modify or obscure any copyright trademark or other proprietary rights notices that are contained in or on the Products. The Products are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Your possession, access, or use of the Products does not transfer any ownership of the Products or any intellectual property rights to you.
3.Use of CLIENT SOFTWARE. You may use the Client Software installed on your Devices only in accordance with your agreement with Customer and the terms under this document, and only in connection with the Software Services, provided to you by Customer. The terms of this document permanently and irrevocably supersede the terms of any Microsoft End User License Agreement that may be presented in electronic form during the installation and/or use of the Client Software.
4.USE OF REDISTRIBUTION SOFTWARE. In connection with the Software Services provided to you by Customer, you may have access to certain “sample,” “redistributable” and/or software development software code and tools (individually and collectively “Redistribution Software”). You may use, copy and/or install the Redistribution Software only in accordance with the terns of your agreement with Customer and this document and/or your agreement with Customer.
5.Copies. You may not make any copies of the Products; provided, however, that you may (a) make one copy of Client Software on your Device as expressly authorized by Customer; and (b) you may make copies of certain Redistribution Software in accordance with Paragraph 4 (Use of Redistribution Software). You must erase or destroy all such Client Software and/or Redistribution Software upon termination or cancellation of your agreement with Customer, upon notice from Customer or upon transfer of your Device to another person or entity, whichever occurs first. You may not copy any printed materials accompanying the Products.
6.Limitations on Reverse Engineering, Decompilation and Disassembly. You may not reverse engineer, decompile, or disassemble the Products, except and only to the extent that applicable law, notwithstanding this limitation, expressly permits such activity.
7.No Rental. You may not rent, lease, lend, pledge, or directly or indirectly transfer or distribute the Products to any third party, and may not permit any third party to have access to and/or use the functionality of the Products except for the sole purpose of accessing the functionality of the Products in the form of Software Services in accordance with the terms of this agreement and any agreement between you and Customer.
8.Termination. Without prejudice to any other rights, Customer may terminate your rights to use the Products if you fail to comply with these terms and conditions. In the event of termination or cancellation of your agreement with Customer or Customer’s agreement with Microsoft under which the Products are licensed, you must stop using and/or accessing the Products, and destroy all copies of the Products and all of their component parts within thirty (30) days of the termination of your agreement with Customer.
9.No Warranties, LIABILITIES OR REMEDIES BY MICROSOFT. Microsoft disclaims, to the extent permitted by applicable law, all warranties and liability for damages by Microsoft or its suppliers for any damages and remedies whether direct, indirect or consequential, arising from the Software Services. Any warranties and liabilities are provided solely by Customer and not by Microsoft, its affiliates or subsidiaries.
10.PRODUCT SUPPORT. Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.
11.NOT FAULT TOLERANT. The Products are not fault-tolerant and are not guaranteed to be error free or to operate uninterrupted. You must not use the Products in any application or situation where the Product(s) failure could lead to death or serious bodily injury of any person, or to severe physical or environmental damage (“High Risk Use”).
12.EXPORT RESTRICTIONS. The Products are subject to U.S. export jurisdiction. Customer must comply with all applicable laws including the U.S. Export Administration Regulations, the International Traffic in Arms Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. For additional information, see http://www.microsoft.com/exporting/.
13.LIABILITY FOR BREACH. In addition to any liability you may have to Customer, you agree that you will also be legally responsible directly to Microsoft for any breach of these terms and conditions.
14.INFORMATION DISCLOSURE. You must permit Customer to disclose any information requested by Microsoft under the Customer’s Agreement. Microsoft will be an intended third party beneficiary of your agreement with Customer, with the right to enforce provisions of your agreement with Customer and to verify your compliance.